Delivery

Shipments and returns

I. Shipments

We are only offering digital items (files) available through download directly from our site. The files on our site are in three categories:

  • 1. available for free for anyone (generally low resolution files, 96 dpi)
  • 2. available with an user account on our site (high resolution files, 200 dpi). These files are called "Your files" in this document.
  • 3. custom designs.

#1. Free files

The files are .pdf (Portable Document Format) and DRM-free (i.e. no Digital Rights Management; you are free to view and print them on any personal device that belongs to you). These files are copyrighted by us and you are granted the licence to use them for non-commercial, personal use only. If you want to use them for commercial purposes, see #3 below.

#2. “Your files”

Your purchased high resolution files (generally 200 dpi or higher) are available on your account at rogami.ro, under section "My Orders". These files are available for you after completing the order. 

The files are .pdf (Portable Document Format) and DRM-free (i.e. no Digital Rights Management; you are free to view and print them on any device you choose). These files are copyrighted by us and you are granted the license to use them for non-commercial, personal use only. If you want to use them for commercial purposes, see #3 below.

#3. Custom designs

We can provide you with customized versions of our designs (or create new designs exclusively for you). These are covered by a separate small commercial contract where you can specify your desired terms of use. We can collaborate on your requests using email, or for more elaborate designs, a private cloud for secure sharing of your files, and/or private videocalls.

II. Returns and refunds for your files

For categories #1 and #2 above, the files are provided "as-is", without any explicit or implied warranties.

  • 1. The files in category #1 are free (no cost).
  • 2. For the files in category #2, we are not able to offer refunds or receive returns for digital items once the payment order is completed (generally 7 days after the purchase). The full Return and Refund policy can be found here: https://rogami.ro/so/en/info/return-and-refund-policy  If you have any inquiry, do so before initiating the online payment and contact us.
  • 3. For the custom designs in category 3, the refunds (if there is such a case) are covered by a mutually agreed, separate commercial contract.

GOOD TO KNOW: In the case that after a while you lose your own downloaded files or your account, write us an email with the name and address used on your invoice and we will gladly send you a copy via email (only if the respective model is still available on rogami.ro site).